gbiji Privacy Policy

Introduction and Scope

gbiji ("we", "our", "platform") operates a safe and trusted online entertainment service for users in Bangladesh. By using our website gbiji.cam, you are considered to have accepted all the terms of this privacy policy.

The purpose of this privacy policy is to clearly inform you how your personal information is collected, for what purpose it is used, with whom it may be shared, and how it is kept secure. We believe transparency is the foundation of genuine trust.

This policy applies to all services provided through gbiji.cam — casino games, sports betting, live dealer games, payment transactions, and customer support.

What Information We Collect

gbiji collects only the information necessary to operate our services properly. Here is what we collect:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and mobile number
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• National ID card or passport details (when identity verification is required)
• Username and password

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Date, time, and duration of website access (BST, UTC+6)
• List of pages visited and navigation patterns
• Gaming history and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Verification information received through identity verification agencies
• Transaction confirmations from payment processors (bKash, Nagad, Rocket, Upay)
• Risk assessment information received through fraud prevention services

Purpose of Using Your Information

We use the information you provide for the following purposes:

3.1 Account Management and Identity Verification

Your information is used to create new accounts, verify logins, and keep accounts secure. Date of birth is verified for age verification to ensure only persons aged 21 or above can use the platform.

3.2 Processing Financial Transactions

Your payment information is used to process deposits and withdrawals through bKash, Nagad, Rocket, or Upay, and to enforce the minimum deposit of ৳100 and minimum withdrawal of ৳500.

3.3 Providing Customer Support

Our 24/7 live chat support team can view your account information as needed to resolve your issues. This information is essential for providing support entirely in Bengali.

3.4 Managing Bonuses and Promotions

Your information is used to correctly apply the 200% welcome bonus, VIP cashback, and other offers to your account.

3.5 Security and Fraud Prevention

Your information is used to detect unusual account activity, prevent abuse from multiple accounts, and maintain platform security.

3.6 Ensuring Responsible Gaming

Your information is used to monitor your gaming activity, identify potentially problematic gaming behaviour, and provide timely support.

Information Sharing and Disclosure

gbiji does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

• Payment processing companies (bKash, Nagad, Rocket, Upay) — to complete transactions
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, etc.) — minimum necessary information for game operation
• Identity verification service providers — for KYC processes
• Cybersecurity and fraud prevention service providers

All these third parties operate under our instructions and may not use your information for any other purpose.

4.2 Legal Obligations

If disclosure of information is required by law, court order, or the directive of a government regulatory authority, gbiji will comply with that directive. In such cases, where legally permitted, we will endeavour to notify you in advance.

4.3 Business Transfers

In the event of a change of company ownership, merger, or acquisition, your information may be transferred to the new owner. You will be notified in a timely manner in such circumstances.

Cookies and Tracking Technologies

The gbiji.cam website uses various types of cookies and similar technologies. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They maintain login sessions, store security tokens, and remember shopping cart or game state. They cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your language preferences, display settings, and other personalised options. They improve your experience.

5.3 Analytics Cookies

Analytics cookies are used to gather information about which pages are viewed most, how users navigate, and which content is most popular. This data is held in aggregated and anonymous form.

You can control or delete most cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the website.

Data Security Measures

gbiji has implemented industry-standard technical and administrative measures to protect your information:

6.1 Technical Safeguards

• SSL encryption — all data transfers are encrypted
• Data-at-rest encryption — stored information is also kept encrypted
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication option

6.2 Administrative Safeguards

• Regular privacy training for staff
• Need-based access controls — only responsible staff can view your information
• Rapid response plan in the event of a data breach
• Data processing agreements with third parties

Although we have implemented the highest security measures, no transmission of information over the internet or digital storage system is completely free of risk. We therefore cannot guarantee absolute security, but we commit to maintaining the highest level of caution.

Data Retention Period

gbiji retains your personal information for as long as:

• Your account is active and our services are being used
• The information is necessary for providing the service
• A specific period is required to meet legal obligations
• It is relevant for the resolution of legal claims or disputes

Even after an account is closed, financial transaction records and KYC information may be retained for a defined period as required by law. Once that period has passed, the information will be securely deleted or anonymised.

Your Rights

As a gbiji user, you have the following rights regarding your personal information:

8.1 Right of Access

You have the right to know what information we hold about you. You can request this information via live chat or by emailing [email protected].

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request that it be corrected. Many details can be changed directly from account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this may not always be possible due to legal obligations or legitimate interests.

8.4 Right to Restrict Processing

Where there is a dispute about the accuracy of information, or while it is being verified whether processing is lawful, you may ask for processing of your information to be restricted.

8.5 Right to Object

You may object to your information being used for marketing purposes. After verifying your objection, we will act on it.

To exercise any of the above rights, contact us through our 24/7 live chat support or by emailing [email protected]. We will process your request as quickly as possible.

Children's Privacy

gbiji strictly does not provide services to persons under the age of 21. Our platform is for users aged 21 and above only.

Age verification is in place during the registration process. If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and all associated information will be securely deleted.

If you suspect that a minor is using our platform, please notify us at [email protected].

Changes to the Policy

gbiji reserves the right to amend this privacy policy at any time due to business requirements, technological changes, or legal obligations.

For significant changes, we will notify you by email or by a clear notice on the website. Continued use of the website after a change is made will be considered acceptance of the new policy.

We recommend that you visit this page regularly and take note of the date of the latest update.

International Data Transfers

gbiji primarily serves users in Bangladesh. However, some of our technology partners and service providers may be located in other countries. In such cases, your information may be transferred internationally.

Wherever information is processed, we ensure that your information is protected to the standards set out in this policy. For international transfers, we ensure appropriate safeguards are in place, such as contractual clauses.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact us using the details below:

• Email: [email protected]
• Live chat: 24/7 support fully in Bengali

We will endeavour to respond to your contact as quickly as possible. For important requests relating to your information, we may need to verify your identity.

We are committed to upholding our privacy policy. Your trust is invaluable to us and we will always handle your information with the highest care and respect.